Answer on the same business day.
Contact
Contact: on working days, in German and English, without a sales pitch.
Contact Nelten by email or phone with questions about a finding, a plan or a possible fix. Briefly describe the issue and the website involved. If you already have a report, include the finding ID to help us understand the context. We reply in German on business days. You can also find our address and company details on this page. For an initial overview, start the free quick scan and discuss the results with us afterward.
Phone
Monday to Friday, 9 to 17 h (CET).
Address
Nelten Public GmbH
Grimmstraße 37
01139 Dresden, Germany
What we help with
Explain a finding
Send us the link to your report and the finding ID. We explain the described problem and the stated target state. This helps you see which spot is affected. If needed, we discuss the next step with you and your technical support.
Fix at a fixed price
The report estimates the effort for the findings. On this basis we can prepare a fixed-price offer. It lists the tasks concerned and the agreed scope. After the fixes, a new scan can show which findings remain and which are resolved.
Book a plan
To book, tell us the plan, term and domain. We send the invoice and set up your access. The first scan starts once access is enabled. This makes clear which website is checked and what your order includes.
New website
If you are building new, the website package gives you a template that passes all checks from the start.
Get started
Scan first, then ask.
The free quick scan checks three pages of your website. The free view shows a grade, charts and all finding groups, plus up to three detailed example findings. Further instructions and finding details are in the package report or remediation order. If you have questions, tell us the finding ID.