Nelten Website Scan

Questions and answers

Questions and answers: everything before your first scan.

Find answers here about the scan's cost, process and results. The questions also explain which checks cover security, accessibility and discoverability. You can learn what the free quick scan includes and how the plans differ. Each answer describes the actual scope of the service. If you want to discuss a specific finding, contact us by email or phone. Review the information and next steps that fit your website before you begin.

Costs and plans

How much does a website check cost?

The quick scan of three pages is free. The “Scan” plan checks 1 domain with up to 100 pages every 30 days with history, PDF proof and uptime alert for €59 per month or €590 per year. “Scan Pro” checks 5 domains with up to 500 pages every 7 days for €149 per month or €1,490 per year. All prices plus statutory VAT.

How do I cancel the subscription?

Monthly at the end of the month, in the billing portal with two clicks or by email to info@nelten.de. The annual plan runs twelve months and costs as much as ten. The portal shows the active term and the cancellation path.

Which payment methods are available?

Credit card, SEPA direct debit and other methods via Stripe, or invoice with bank transfer when booking by email. You receive a proper invoice with VAT shown.

What do I get in the free scan?

The scan checks the start page and two linked pages with all 478 individual checks. The free view shows a grade, charts and all finding groups with title, severity, occurrence count and effort. It also includes at most three examples with issue, instruction, one address and measurement. Further instructions, addresses, measurements and PDF proof are in the package report or remediation order.

Accessibility and obligations

How do I check my website for accessibility under the BFSG?

Enter an address and start the scan. We check the pages against WCAG 2.2 A and AA using 105 individual rules. The free view shows all finding groups and up to three example findings with the issue, instruction, one address and measurement. Further finding details are in the package report or remediation order.

Does the German Accessibility Act (BFSG) apply to me?

Since 28 June 2025 it applies to online shops and many consumer services; micro-enterprises with fewer than ten employees and under two million euros turnover are exempt for services. The scan shows the technical violations under WCAG 2.2; whether you are affected is for your legal adviser to clarify.

Which legal details does my website need in Germany?

Legal notice, privacy policy, consent before tracking and third-party services, self-hosted fonts, prices including tax and shipping, and an accessibility statement. The scan checks 9 related rules. The free view shows all finding groups and up to three examples with instructions; further finding details are in the package report or remediation order.

What proof do I get for authorities and customers?

In the plans you receive a PDF proof report with date, scope, grade per area and the history of new, fixed and open. With it you demonstrate to customers, partners and authorities that your website is checked regularly.

Security

How secure is my website?

The scan checks certificates and TLS versions, security headers, accessible backups and configuration files, exposed admin and debug tools, cookies, sessions and secrets in source code. The free view shows all finding groups and up to three examples with an instruction and one affected address. Further instructions and finding details are in the package report or remediation order.

Is my WordPress site secure?

We check common WordPress exposures such as accessible configuration and backup files, open directories, version information, user lists through the API and missing security headers. The free view shows all finding groups and up to three detailed examples; further instructions and finding details are in the package report or remediation order.

Do I have to install anything or hand over credentials?

You only enter the address of your website. The scan visits your website like a visitor with a browser, reads and changes nothing. We never need credentials. The check runs without logging in to your system and without changes to the visited pages.

Google and AI search

Why is my website hard to find on Google?

Possible causes include blocked crawlers, a missing or incorrect sitemap, noindex, duplicate URLs, missing titles and descriptions or slow pages. We check these topics using 73 rules from Google documentation. The free view shows all finding groups and up to three examples with instructions; further details are in the package report or remediation order.

Will ChatGPT, Perplexity and Google AI find my website?

We check 24 AI crawlers individually, whether your content is readable without JavaScript, whether answer paragraphs and structured data exist and whether your company is recognizable as an organization. That is how you get cited in AI answers.

How do I make my website faster?

The scan measures pages with Lighthouse and checks uncompressed files, caching, image sizes, blocking scripts and HTTP/2. The free view shows all finding groups and up to three examples with instructions; further finding details are in the package report or remediation order.

Process and result

How quickly do I get my result?

You confirm your email address with one click so the report reaches you safely. The scan then runs immediately; the report is ready in about five minutes and stays available for 30 days. You can review the finding groups right away and pass them to the person in charge.

I have no developer. What do I do with the instructions?

The free view includes instructions for up to three example findings. Further instructions are in the package report or can be used as part of a remediation order. You can copy the examples into an AI tool (ChatGPT, Claude, Copilot) or your agency ticket. We can handle the remediation on request.

What does the report look like?

The free view shows a grade, charts and all finding groups with title, severity, occurrence count and effort. Up to three examples include issue, instruction, one address and measurement. Further instructions, addresses, measurements and PDF proof are in the package report or remediation order. The package demo shows the full report structure with fictional data.

Can I check a competitor’s website too?

Yes. The free view shows a grade, charts and all finding groups with title, severity, occurrence count and effort, plus up to three examples. Further instructions, addresses, measurements and PDF proof are in the package report or remediation order. Operator verification only confirms domain ownership and unlocks no details.

What happens to my data?

We store website address, email and report for 30 days on a server in Germany and then delete them. Tips by email only if you tick the box; no sharing, no third-party services on this site.

Another question?

We answer on business days, in German or English.

About a finding, a plan or your website: write to us or call.